Question 1

Who is SenamGo for?

Accepted Answer

SenamGo is a SaaS operations platform for shipping companies. You pay for the software to run orders, labels, tracking, notifications, and payments for the customers you already serve. End customers sign in when they have a relationship with your organization.

Question 2

Can shipping companies sign up on the website?

Accepted Answer

Yes. Go to /register/shipper to start a free trial. You can serve your own customers immediately after email verification.

Question 3

Can I import my existing customer list?

Accepted Answer

Not as a CSV bulk import today. You add customers one by one in the shipper portal (invite or attach them as you take orders). Bulk import may come later.

Question 4

How do my existing customers use SenamGo?

Accepted Answer

Invite or attach customers to your organization from the shipper portal. They can track shipments, pay when you enable checkout, and message your team. Personal customer accounts are optional and work best when tied to a shipper relationship.

Question 5

What happens to my data if I cancel?

Accepted Answer

If you cancel a paid plan, access continues through the end of the current billing period. During that time you cannot take new orders or ship additional containers. You can still view existing records. After the period ends, package record retention follows your plan’s retention window — subscribe again anytime to resume full operations.

Question 6

Do I need to change how I collect payment from customers?

Accepted Answer

No. Platform checkout is optional. You can keep collecting cash or other payments outside SenamGo and still run orders, labels, and tracking in the portal. Enable checkout later if you want receipts attached to orders in-app.

Question 7

How does the free trial work — what happens when it ends?

Accepted Answer

Monthly plans that offer a trial give you full access for the trial length shown at signup (for example 14 days). When the trial ends with no subscription started, service stops immediately — you cannot continue shipping on the trial. Choose a plan and subscribe to resume.

Question 8

Which corridors does SenamGo support?

Accepted Answer

Operators typically run US and Europe lanes into Africa — including Sierra Leone, Ghana, Nigeria, Senegal, Guinea, Ivory Coast (Côte d'Ivoire), Liberia, The Gambia, Mali, and Kenya. You configure the origins and destinations your company serves.

Question 9

How does pricing work?

Accepted Answer

Shipper subscription tiers differentiate on volume, seats, and payment checkout. See /pricing. Stripe billing conversion after trial is a follow-up; plan selection and feature gating apply from signup.

Question 10

How does tracking work?

Accepted Answer

Your team updates status as freight moves. Customers and recipients can follow public tracking links without logging in, and signed-in customers see order detail in their portal.

Question 11

How do payments work?

Accepted Answer

When your plan allows platform payments, customers can checkout in SenamGo with receipts on the order. You can still collect cash or other methods outside checkout and keep records in the portal.

Question 12

Do I still need to email sales to get started?

Accepted Answer

No. Self-register at /register/shipper. Email sales@senamgo.com only if you want guided onboarding or an enterprise conversation.

Question 13

Where are the step-by-step guides?

Accepted Answer

Open /help and choose the shipper portal guide for ops how-tos. Customer and admin guides are also available. /resources has corridor and packing articles you can share with senders.

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